Refund Policy

Return & Refund Policy

Last Updated: June 24, 2026

At TrovePicks, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unused and in the same condition that you received them
  • In their original packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

  • Final sale or clearance items
  • Personal care/hygiene items (for health and safety reasons), if applicable
  • Gift cards

2. How to Start a Return

To initiate a return, please contact us at service@trovepicks.com with:

  • Your order number
  • The item(s) you'd like to return
  • The reason for return
  • Photos of the item (and packaging, if damaged or defective)

Once your request is approved, we'll provide instructions on how and where to send your item back.

Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.

3. Return Shipping Costs

  • If the item is defective, damaged, or incorrect: TrovePicks will cover the return shipping cost.
  • If the return is due to a change of mind, wrong size, or personal preference: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as TrovePicks is not responsible for items lost in transit during return shipping.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method (PayPal or card via PayPal) within 5–10 business days.
  • Please note that depending on your bank or PayPal processing times, it may take additional time for the refund to appear in your account.

Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item sent).

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or item, please return the original item for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at service@trovepicks.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will offer a replacement, refund, or store credit — whichever works best for you, at no extra cost.

7. Late or Missing Refunds

If you haven't received a refund after the processing window:

  1. Check your PayPal account or bank statement again
  2. Contact your bank or PayPal, as processing times can vary
  3. If you've done this and still haven't received your refund, contact us at service@trovepicks.com

8. Cancellations

Orders can be canceled for a full refund within 12 hours of purchase, as long as the order has not yet shipped. Once an order has been processed or shipped, it must follow the standard return process above.

9. Contact Us

Questions about your return or refund? We're happy to help.

📧 service@trovepicks.com