Shipping Policy
Shipping Policy
Fast, Reliable Shipping on Every Order
We want your treasures to reach you safely and on time. Here's everything you need to know about shipping with TrovePicks.
Shipping Rates
- Orders $39 and above: FREE Shipping 🎉
- Orders under $39: Flat-rate shipping of $3.99
Shipping costs (if applicable) are calculated automatically at checkout based on your order total — no surprises.
Shipping Destinations
We currently ship to customers in the United States, with select international shipping available. If you're outside the U.S. and unsure whether we ship to your location, feel free to contact us at service@trovepicks.com before placing your order.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
Once shipped, delivery typically takes:
- Standard Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), weather, or other factors outside our control.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Delays
While we work with trusted carriers to ensure timely delivery, occasional delays can happen. If your order is taking longer than expected, please reach out to us at service@trovepicks.com, and we'll be happy to help track it down.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date with your order number and (if applicable) photos of the damaged item. We'll work with you to resolve the issue quickly — whether that means a replacement or a refund.
Incorrect Shipping Address
Please double-check your shipping address before completing checkout. TrovePicks is not responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout. If you notice an error, contact us immediately at service@trovepicks.com — we'll do our best to correct it before the order ships.